Specify Agent Groups

Once an organization chooses to divide its agent pool into named agent groups, users can specify a valid agent group for each kitchen.

Designate an agent group for a kitchen

1. Navigate to the Configure Kitchen page.
   • From the Kitchens page, click Configure Kitchen next to a kitchen name.
   • From the Recipes page, click Configure Kitchen icon next to the kitchen name in the green navigation bar.
2. Select the Agents tab.

3. Enter a valid name in the Agent Group field.

   Note that this field is disabled where there are no customer-specific agents.

4. Click Update.

Visual example in Automation